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Omnichannel

Omnichannel Archives

Lifestyle, leisure drive record year for Super Retail

Despite continued lockdowns across Australia, Super Retail saw total group sales jump 22 per cent to $3.45 billion durin...

R.M. Williams’ major digital investment to drive global expansion

R.M. Williams undergoes major digital transformation to provide more convenience to customers.

The cost of delivery: Gig workers speak up

Delivery drivers highlight health and safety risks and call for better protection during Covid outbreak.

7-Eleven partners with Australia Post to double parcel locker locations

The boost to locker locations comes as Australia Post’s latest Inside Australian Online Shopping eCommerce report reveal...

How livestreaming is driving e-commerce sales in China

Livestreaming is proving to be a lucrative business in China with brands reporting a higher return on invetment than tra...

Ship-from-store: How Williams brought dark stores to light

a vital part of the launch was partnering with Comestri, which played a major role in ensuring that the technical side o...

Oh Canada: The next stop in Grace Loves Lace’s global expansion

Australian bridal retailer Grace Loves Lace is opening its first Canadian showroom this month following unwavering succe...

Forget Amazon Go, experts reveal the supermarket of the future

A22 turns the traditional supermarket on its head, stripping back aisles and utilising space for education and entertain...

H&M: ‘Marketplaces in Asia are ahead of the rest of the world’

Here's why the fast fashion giant is increasingly looking to third-party platforms like Zalora to grow.

VIDEO: Tumi and Zalora discuss the future of retail

From omnichannel excellence to personalisation and product development, savvy retailers all around the world have accele...

Brauz partners with Zoom to bring virtual shopping to the masses

Customers can now organise to book a virtual shopping appointment through Brauz client’s websites, which will prompt an ...

Beyond omnichannel: unified commerce is the next evolution of e-commerce

"We've gone through the evolution of the physical store, then there was online, then you had multichannel, then you had ...

How retailers are racing to meet the needs of older online shoppers

As baby boomers become the fastest growing group of online shoppers, retailers are battling to become their go-to destin...

“Tipping point”: Why Coles is pumping millions into tech

Coles pours $1.4 billion into efficiency measures and store renewals as it ramps up against rivals.

Coles brings “Local” concept to Queensland

Coles backs local stores with expansion of store format despite consumers returning to CBDs and shopping centres.

Coles doubles down on payments with launch of Flypay for grocery

Major supermarkets are investing heavily in payment platforms in a bid to deliver a seamless customer experience that ri...

Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...

How Indonesian D2C brand Saturdays is changing the eyewear game

We chat with co-founder Rama Suparta about the brand’s omnichannel strategy and its new mobile app and try-on service.

Beer Cartel invites consumers to buy up shares in the business

Craft beer business Beer Cartel is inviting consumers to chip in to fund the next phase of the company’s growth.
Image of someone receiving a delivery

April’s online sales slow compared to pandemic highs

However, NAB predicts Australians spent $46.7 billion online in the last 12 months – almost 40 per cent higher than the ...

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  • Unlimited access to news,insights and opinions
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