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Omnichannel

Omnichannel Archives

Inside Accent Group’s new customer experience centre

The Australian footwear giant has built a new space in its head office dedicated to helping the CX team innovate and thr...

How Indonesian D2C brand Saturdays is changing the eyewear game

We chat with co-founder Rama Suparta about the brand’s omnichannel strategy and its new mobile app and try-on service.

Beer Cartel invites consumers to buy up shares in the business

Craft beer business Beer Cartel is inviting consumers to chip in to fund the next phase of the company’s growth.
Image of someone receiving a delivery

April’s online sales slow compared to pandemic highs

However, NAB predicts Australians spent $46.7 billion online in the last 12 months – almost 40 per cent higher than the ...

Good. Different? Aldi follows rivals on self-service and e-commerce

Aldi Australia is rolling out self-service technology to select stores in NSW and taking its first steps in e-commerce.

Accent Group distribution rights grow with Next Athleisure, Glue buy up

CEO Daniel Agostinelli says Glue Store's store network will be growing under Accent's leadership.

How Pandora’s digital formula boosted sales during the pandemic

Pandora exec talks about the expansion of the jewellery giant's Virtual Try-On and other digital firsts.

Woolworths resurrects Healthy Life with launch of digital wellness destination

Two years after acquiring failed health store brand Healthy Life, Woolworths is launching an online platform complete wi...

Thai startup Pomelo to launch fashion tech platform Prism

Retailers are accelerating digitisation due to the pandemic, creating demand for the service, says CEO and founder David...

Can the Google Store take a bite out of Apple?

Google’s decision to invest in bricks-and-mortar retail proves that there’s still power in the in-store experience.

Coles ramps up safety for online delivery of alcohol

Coles has joined a coalition of some of the world’s largest liquor companies to promote better standards of alcohol sale...

APAC is driving global e-commerce growth. Here’s how retailers are adapting

While some retailers have struggled with the accelerated shift to e-commerce, others are embracing entirely new mediums ...

Repco: Introducing Australia’s best customer service team

Automotive retailer Repco has nearly a century of industry experience under its belt, so it should be no surprise that t...

TerryWhite Chemmart unveils its omnichannel future

The offer, called ‘myTWC’, will start later this month, and is a key part of the business’ digital evolution, said chief...

Maison de Sabré unveils global expansion plans

The Australian accessories brand has just opened its first store in Sydney and says more are in the works.