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Opinion: Retailers, don’t text customers like a crazy ex-lover
SMS marketing gets your messaging to consumers almost immediately, but if abused, it can do long-term damage.
Why it’s time retailers finally pay attention to older customers
Retailers would be wise to engage the growing number of older consumers who have embraced e-commerce in recent months.
Victoria drives biggest month in Australian e-commerce history: AusPost
August's online sales were up 5.8 per cent on April 2020 - the previous largest period.
Is the future of e-commerce mobile first?
The short answer is a resounding yes. But what about the long answer?
Coles boosting e-commerce with digital-first, shoppable catalogue
Coles&co will feature regularly rotated specials and content.
Click and convert: 3 steps to creating a great app
Three simple steps will ensure your retail business is maximising your app's value, driving sales and making your image ...
Rise of social commerce inevitable in 2020, data shows
With the average internet user now spending nearly 2.5 hours a day on social media, online retailers need to adapt.
Demand for social shopping outpacing supply: PayPal
Consumer adoption of shopping though social media 50 per cent higher than business adoption.
Voice shopping, mobile payment app earn retailers ‘innovator’ status
Caltex, Officeworks and other retailers recognised for innovations.
E-commerce to reach tipping point by 2030: Australia Post
Businesses say online sales will equal bricks-and-mortar sales by 2030.
Omnichannel shoppers punch above their weight, research finds
Half of all transactions in APAC now occur on mobile devices.
Snapchat partners with Amazon for push into mobile-commerce
In-app visual product search will direct users to Amazon.
Mobile to drive e-commerce this holiday season
Nearly half of all orders are expected to come through a smartphone.
Out with the old, in with the new Cue
Fashion firm continues on journey to create seamless shopping experience.
Creating an excellent customer experience
There are common threads for organisations that have moved the needle from poor customer experience towards industry lea...
Data can’t save our department stores
Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with thos...
Consumers turn to ‘showrooming’ for cheapest price
Shoppers admit deliberately checking out products in store, only to look for it online.
Amazon has arrived down under, but are local retailers really in trouble?
The door is open for local retailers to compete in the battle for market share.
Record digital audiences as shoppers flock online
Big names see bumper online Christmas season.
US chain targets digital growth
Discount department chain enjoys better than expected festive trade.
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