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Ultimately, it is the successfully resilient leader who will unlock this group’s discretionary effort in any circumstance.
Traditionally, a crisis may have a single cause. However, as rapid, disruptive change is today’s ‘normal’, this single cause will often multiply into numerous significant scale effects as we are now seeing amidst the Covid-19 pandemic. The trick is in making good decisions, despite the circumstances.
Individuals are good at understanding linear trends, but not so good at understanding responses that come out of left field. We are wired to pay attention to threats and uncertainty, we can become anxious at alternatives, and yet at all costs, we will attempt to persuade outcomes.
From the perspective of leading through crisis, here are 10 resilience building initiatives that will create a culture of confidence in your organisation:
- Stabilising: Organisational stability provides people with a sense of confidence, security, and optimism during any form of disruption and will enable them to slow down and make effective decisions as the situation evolves.
- Enquiring: Permit a culture of ‘why’ and ‘why not’, enabling you to not only receive different perspectives as a means of potential problem-solving, but to also see what success needs to look like on the other side of this.
- Prioritising: Focus on what matters most, and then what is critical in keeping the business running. This will dilute uncertainty and declutter decision-making. The critical success factors to this are discipline and communication.
- Including: This is really about being ‘all in’ with your people and not being selective about who needs to know what, a sure-fire barrier to performance which will undermine organisational stability and individual confidence.
- Learning: Through an environment of safe conversation, focus on the ‘what worked’ and ‘what didn’t’ dialogue, rather than blaming and shaming. Consider documenting these as the foundation for new ways of doing.
- Planning: You will not succeed in building resilience without a plan for recovery. Even an indicative, dynamic plan with a few contingencies, will give your people something to look forward to, to align themselves to, and something they may deploy discretionary effort for.
- Promoting: Stability comes about through portraying confidence, strength and positivity. This does not mean to deny reality and provide a false sense of hope, in fact, acknowledging setbacks and moving forward is promoting optimism.
- Reassuring: Alleviate people’s fears by recognising their role in managing a crisis, the value they create in doing so, and their future from a capability and career perspective. Acknowledging their worth allows them to look beyond ‘the job.’
- Optimising: It is not always possible to do more with less, however you must consider an overall picture of organisational well-being and relieving individual pressure. Exhausted and distracted individuals will become disengaged.
- Storytelling: Those leaders who are prepared to put themselves out there by sharing stories of success, failure and learning are truly leading with care and compassion. We will all go the extra mile for an authentic boss we can trust.
The great thing about resilience is that it is a skill that can be learnt. Learning from challenging experiences will allow you to move forward differently, and positively.
Today’s leaders require a reservoir of resilience to not only cope with numerous business-defining effects, but to also dig deep at times through the personal, social and community relationships that a crisis often impacts, all the while dealing with their own ‘invisible backpack’ that they may be carrying around
There is no doubt that shit happens. It is all about how you deal with it.