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How to support staff at the most stressful time of the year

The retail industry has had an unprecedented year, with the pandemic causing disruption to supply chains, consumer behaviour, and, undoubtedly, a significant extended impact on businesses and their people. Many companies are likely to be in recovery mode while shifting into their busiest period of trade, and employers will be under pressure to effectively manage their current business needs while strategising how to navigate their ‘next steps’.    Employers must meet customer