Return Helper, a tech-first provider of global cross-border e-commerce returns solutions, has closed its US$4 million Series A funding round, completed in the first quarter of 2026.
The raise will accelerate the company’s expansion into high-growth markets, including Australia, fund the development of next-generation AI agents, and scale its emerging recommerce business.
The round brings together a mix of strategic and financial backers with deep expertise in commerce and logistics. New investors Cathay Venture, MLC Ventures (CVC of Mitsubishi Logistics Corporation), and Jun Yue Investment Co Ltd join returning investor Colopl Next. MLC Ventures is excited to support Return Helper’s continued global expansion as the company builds critical infrastructure for the future of cross-border reverse logistics.
A milestone year: Over 60 per cent growth and profitability in 2025
The Series A follows a breakthrough year for the company. Return Helper achieved over 60 per cent year-on-year revenue growth in 2025 and reached profitability in the second half of the year. The turnaround was powered by the strategic deployment of AI across the company’s operations, which materially improved efficiency, shortened processing times, and raised service quality for merchants and marketplaces.
AI has become the cornerstone of how Return Helper manages cross-border returns at scale across its network of more than 20 overseas warehouses. Building on this momentum, the company is channelling new investment into three growth pillars: International market expansion, with a focus on Australia, Europe, and other high-growth regions; next-generation AI capabilities, including specialised AI agents for returns operations; and recommerce, helping merchants recapture value from returned inventory and convert e-commerce losses into profit.
“The biggest leak in cross-border ecommerce happens after the return is initiated. We’re using AI to bridge those gaps by measuring, systemising, and fixing the chain where it usually breaks,” said Roy Wan, CEO, Return Helper.
Australia: A market driven by demand
Australia’s e-commerce market has grown exponentially in recent years, with consumers shopping cross-border and local brands selling globally at record pace. Against this backdrop, Return Helper has emerged as one of the fastest-growing returns providers in the Australia–Apac corridor, marking four consecutive years of client expansion.
Return Helper’s entry into Australia has been driven entirely by inbound demand; the company has scaled its Australian footprint organically, without deploying dedicated marketing resources in the region.
Expanded US warehouse to support Australian e-commerce sellers
To meet rising demand from Australian merchants selling into the US, Return Helper has expanded its US warehouse capacity. The upgrade is designed to support the growing volume of Australian e-commerce businesses shipping to US consumers, providing them with local returns processing, inspection, and reintegration into the resale pipeline, all without the cost or complexity of shipping returned goods back across the Pacific.
The expanded US facility integrates directly with Return Helper’s SaaS returns management platform and proprietary warehouse management system, giving Australian sellers full visibility into returned inventory and the option to resell, refurbish, or liquidate goods locally through the company’s recommerce capabilities.
