Like most facets of retail, shopping centres were hard hit during the peak of the pandemic. From consumers being literally locked out of stores, to new health and safety precautions becoming mandatory for stores to remain open, property firms had a raft of changes to accommodate in order to stay afloat. During the pandemic, for example, Westfield launched Westfield Direct – a temporary centre-wide click-and-collect option that allowed people to shop from multiple retailers in one transaction a
