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AusPost hires former Google MD in new CX role

Australia Post has just hired its first ever executive general manager customer experience and digital. 

Former managing director of Google Melbourne and Government Leonie Valentine will be stepping into the new role in January next year and will lead key functions including customer services, digital channels, data science, payments and financial services, according to AusPost. Valentine previously worked at Google, CSL and Telstra with more than 25 years of experience in sales, marketing and operations.

“Leonie’s global experience at Google will help lead us into the next chapter as we continue to transform our business. Whether you transact with us online, in a Post Office or through your favourite retailer, the customer experience should be seamless each and every time,” said Australia Post Group Chief Executive & Managing Director Paul Graham in a statement.

“We continue to make significant investments in our app, tracking capabilities and other digital channels and with the support of the whole Australia Post team, I’m confident Leonie will sharpen our focus on how we leverage and expand our digital presence.” 

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