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Q&A with Sara Trilling, Starbucks Asia Pacific

It may be a global coffee giant with hundreds of stores, but this franchise aims to offer both customers and staff somewhere they can belong, wherever they are in the world. Here, we chat with Sara Trilling, president and vice-president of Starbucks Asia-Pacific about how the retailer creates a community all over the world. Inside Retail: How has the pandemic impacted Starbucks, as well as the coffee industry as a whole? Sara Trilling: The global pandemic has impacted everyone, with feelings of