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Opinion: The new secret to post-Covid retail success

A restaurant can have the most splendid fit-out and great food, but fail to attract patrons back if the service is lacking. On the other hand, a restaurant with not-so-spectacular surroundings or food can generate repeat custom and recommendation to new customers if the hospitality is exceptional. There is much debate about what retailers can do to win back customers, rebuild sales and earnings and secure sustainable growth post Covid-19. The crucial ingredient for success is the people who work

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