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“It’s simple”: Ex-Burberry exec on why you should listen to customers

Customer First Group’s Martin Newman.
The last few years have delivered a shock to the system for many retailers.  But now, with the pandemic posing less of an economic threat than it did just two years ago, and with customers returning to a more ‘normal’ state of shopping, it’s high time for retailers to really consider what is next for the industry. Former Burberry, Harrods and Ted Baker exec Martin Newman believes that to take control of the next decade, retailers need to fundamentally shift how they view customers.&nb