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A plea to customers: ‘Tis the season to cut us some slack

It’s no secret that since the pandemic, many customers are opting to jump online rather than shop in-store. Australia Post announced in May this year that online shopping had increased by 80 percent during the pandemic. Black Friday and Cyber Monday experienced three times the amount of sales that people expected.  Delivery companies are struggling to keep up as the country works through our new retail normal.  Understandably, shoppers are frustrated and taking out their anger on ret