The National Retail Awards, held virtually for the first time last night, brought together some of the industry’s finest to celebrate the bright spots of a tumultuous year in the retail space.
In its 50th year of trade Amart Furniture took home the large retailer of the year award, while Nourished Life was named medium retailer of the year and Esther & Co. small retailer of the year.
Appliances Online was named online retailer of the year, due to its efforts of going above and beyond in customer service, while Winning Group stable mate Winning Services was named logistics champion.
Sextoy retailer Lovehoney was crowned the innovation champion, largely because of product innovation, creative marketing and its exceptional customer service.
Sock business Manrags, recently rebranded to Uparrel, was named the sustainability champion of the year, having prevented over 100,000kgs of textile waste heading to landfill and 400,000kgs of greenhouse gases from being released in the last year.
The retail career pathways award went to Salvos Stores, which engaged over 10,000 volunteers in meaningful work during the summer bushfire crisis earlier this year, while Vinnies Victoria earned the marketing campaign of the year award.
The brand transformation of the year award went to gardening solution business Aqua Gardening, which launched a new Brisbane showroom and embraced the digital side of retail in 2020.
The National Retail Awards also champion individual staff members across businesses, with Boardriders Emma Miller named HR Professional of the Year, The Party People’s Julie Anne Benge named Store Manager of the Year, and Rebel’s Emily Nuske taking home Young Retailer of the Year.