About the author

Barry Nicolaou

Barry Nicolaou is principal of Barlan Consulting.


3 ways Aussie retailers can take on Amazon

Amazon is reportedly coming, how can retailers rise to the occasion?

Long live Jiffy’s

Barry Nicolaou looks at the importance of having passionate people in your retail business.

Autocratic leadership

There is no right or wrong way to lead or manage your team, only new ways, writes Barry Nicolaou.

Emotional alignment

Aligning an employee and employer’s values, desires, and motivations is crucial for a strong retail working relationship, says Barry Nicolaou.

Find your cheesecake

Breaking down the barriers between an assistant and customer is key, says Barry Nicolaou.

Dealing with a bad hair day

Barry Nicolaou examines what a ‘bad hair day’ can mean for your business.  

NZ card spending rises

Retail spending on electronic cards rises in NZ.

Nice to meet you…. or is it?

Barry Nicolaou asks if the conventional retail greet has become outdated.

The meet and greet

How long should a sales assistant wait to greet a customer instore?

The sincere experience

Sincerity in staff interaction is a seemingly simple attribute, yet at times seems the most elusive, says Barry Nicolaou.

Pumpkin Patch loss

Children’s clothing chain reports full year earnings loss amid ‘challenging retail conditions’.

The greatest oversight

Barry Nicolaou looks at one of the greatest oversights on the retail floor.

Michael Hill in tax challenge

Jewellery retailer finds itself in hot water with the ATO over Australian relocation.

Warehouse Group loss

Warehouse Group earnings take a dive.

Supplier funded growth

Retailers have more leverage in today’s retail market when it comes to asking more from suppliers than just their stock.

Service green light

Customers can give off a number of signals to demonstrate their intention to buy.

Trade Me profits up

Online auction site beats expected earning figures.

Best in the business

Finding the correct staff can make or break your retail business, says Barry Nicolaou.

Reward staff and keep them

Good retail is about good people – so make sure you reward the good ones, explains Barry Nicolaou.

The C factor

Asking the right question can help a retailer show they care – and optimise the sale. 


Retail in Melbourne to be forced to close from 11:59pm this Wednesday. Contactless click-and-collect and online del… https://t.co/8um79lnp76

16 hours ago

Macca's stores around the world are getting a makeover. We go behind the scenes with the design agency that created… https://t.co/1lEOwd3dPE

23 hours ago

Contributor Craig Padoa thinks retailers should follow the advice of Winston Churchill, who is quoted as saying: ho… https://t.co/eAze2ntILX

2 days ago