The power of unlearning

After spending a week in New York on the ground talking to retailers, start-ups, and industry observers, it’s evident to me that the maturity of traditional retail is creating the conditions for some exceptional new customer experiences – and new business models to match. And most disruptive retailers are not just start-ups or direct-to-consumer brands. In fact, some established retailers – which have experienced  slow growth, increased competition or near-Chapter 11 and chosen to bet on

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